Last Updated:
[Jul 2024]
At Happiness A2Z Academy, we are committed to delivering your purchases promptly and securely. This Shipping Policy outlines how we handle shipping for physical products, including course materials, books, and other items purchased through our website.
1. Order Processing
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please ensure that your shipping address and contact information are correct to avoid delays.
Processing Time: Orders are typically processed within 2-3 business days after payment has been received. Processing times may be extended during holidays, sales events, or due to unforeseen circumstances.
2. Shipping Methods and Costs
Shipping Options: We offer a variety of shipping methods, including standard and expedited shipping. The available options and associated costs will be displayed at checkout.
Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The final shipping cost will be shown at checkout before you complete your purchase.
Free Shipping: We may offer free shipping promotions on certain products or for orders that meet a minimum purchase requirement. These promotions will be clearly indicated on our website.
3. Delivery Timeframes
Standard Shipping: Delivery typically takes 5-10 business days, depending on your location.
Expedited Shipping: Expedited shipping options are available and typically take 2-5 business days.
International Shipping: For orders outside of Malaysia, delivery times may vary depending on the destination and customs processing. International shipping fees will apply.
4. Tracking Your Order
Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.
Lost or Delayed Shipments: If your order is delayed or lost, please contact our customer service team. We will work with the shipping carrier to resolve the issue as quickly as possible.
5. Customs, Duties, and Taxes
International Orders: For orders shipped outside of Malaysia, please be aware that your order may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
Customs Clearance: Customs clearance procedures may cause delays beyond our original delivery estimates. We are not responsible for delays due to customs processing.
6. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
Restricted Items: Certain items may be subject to shipping restrictions based on the destination. We will notify you if any part of your order cannot be shipped to your location.
7. Damaged or Incorrect Items
Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery. Provide photos of the damaged items and packaging, and we will arrange for a replacement or refund.
Incorrect Items: If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.
8. Returns and Refunds
For information on returns and refunds, please refer to our Refund & Return Policy.
9. Contact Information
If you have any questions or concerns about your shipment, please contact us at:
Happiness A2Z Academy
5, Jalan Makyong 2F/KU5
Bandar Bukit Raja
41050 Klang
Selangor Darul Ehsan
016-8653943